Diverse Ideas & Active

Listening in the Workplace

Communicating in a virtual world

October 29, 2020 / 2PM - 3PM ET

$79 IAB Members

$99 Non-Members

Have you ever noticed how world-class interviewers and broadcasters approach conversations? Advanced listening skills, empathetic questions, and genuine curiosity are the first steps in helping others feel understood and open to sharing their ideas. In this course, you’ll learn how to navigate diverse conversations to help you better communicate with peers and managers to advance your ideas, and ultimately, your career.

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           Discover the different types of empathy and their effect on conversations

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            Listening as the foundation for making someone feel understood

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            Practice moving the conversation to next steps

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            Practice Opening Mental Gates (OMG) with genuine curiosity

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            Lower communication barriers with What Over Why (WOW) questions

AGENDA

2:00 PM - 2:20PM                                Listen to Connect

                                                                                  Build intellectual empathy and the ability to listen to better understand the other person’s position.                                                                                      Advanced listening skills help us understand the “heart” of the issue.

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2:20 PM - 2:45PM                                Empathy to Trust

                                                                                  Practice using genuine curiosity and professional interview techniques to advance conversations                                                                                          while building trust and connection.

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2:20 PM - 2:45PM                                Bridge to Action

                                                                                  Practice advancing conversations to next steps with WOW (What Over Why) questions.

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Course Wrap-Up & Questions

SPEAKERS AND MODERATORS

Terry Bond

(Senior Executive Trainer)

As a media professional, Terry progressed from being a small-town disc jockey to overseeing $300 million in assets as Chief Executive Officer and partner.

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Robin Amos Kahn

(Senior Executive Trainer)

Robin has spent 25 years as a professional writer for television and theater. She has been nominated for several Emmys and is the winner of a Writers Guild Award.

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Dan Moriarty

(Senior Executive Trainer)

Dan has spent 20 years working in television, film and radio.  As an actor, he appeared on shows such as Full House, Beverly Hills 90210 and Who’s the Boss.

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